The goal of Instantgo is to offer the best platform to exchange help, knowledge and other services. The quality of the service provided by experts is of paramount importance to us. We want to make sure that the users that are paying get the service they are looking for.
For this reason, if a user complains about a transaction or a service that occurred on the platform, they will reach out to you and explain why they might want to get a refund. It is up to you to discuss with the user and see how you can solve this unique situation.
Depending on the payment method you have selected for that particular transaction, you can usually access their dashboard and decide to issue a full or partial refund from their system (e.g. PayPal).
It is important to discuss with a user and find an agreeable solution for the both of you to avoid bad ratings or disputes on the payments.
As every situation is different, Instantgo cannot interfere or get involved in that process. You are in control of the refund policy you want to employ and can decide case by case what you want to do.