There are several reasons why your account can be suspended or terminated on Instantgo.

ALL USERS

For all users, your account can be instantly suspended if we notice any activity, behavior which is contrary to the Terms & Conditions. We do not tolerate any objectionable content or abusive users. 

EXPERTS

For users providing services within the app (experts), your account can instantly suspended if we notice any activity which is contrary to the Terms & Conditions and/or also if you have reached specific limits on your account of users reporting you for services not provided.

More specifically:

  • If you have between 1 to 4 reports for services not provided, your account will be reviewed and might be suspended depending on the situation
  • If you have 5 reports or more for services not provided and the percentage of reports is lower than 1%, your account will be reviewed and might be suspended¬†
  • If you have 5 reports or more for services not provided and the percentage of reports by single users to services provided to single users is greater than 1%, your account will be immediately suspended

How do we calculate the report percentage?

In order to calculate the % of report on your account, we take the numbers of reports made by individual users and divide it with the number of services you provided to individual users.

Examples: 

  • If you have provided services to 60 different users and have 1 report by 1 different user, your percentage of report will be 1.66% (1 report divided by 60 users). Because your account has only 1 report, we will review it before taking action
  • If you have provided services to 120 different users and have 6 reports by 6 different users, your percentage of report will be 5% (6 reports divided by 60 users). Because your account has over 5 reports and over 1%, your account will be immediately suspended
  • If you have provided services to 1000 different users and have 6 reports by 6 different users, your percentage of report will be 0.60% (6 reports divided by 1000 users). Because your account has over 5 reports but less than 1%, your account will be we reviewed before taking action

-> If your account has been suspended, please follow the process described here to send it for reactivation review.

-> Accounts can be terminated at anytime. Accounts with suspension(s) can be terminated immediately. Accounts which have reached 3 suspensions will be automatically terminated.

Your account can aslo be suspended and/or terminated if we see that you are making different reports on other users for no good reasons but just in order to take actions that can be detrimental to their account.

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