Payments & Billing

49 articles in this collection
Written by Help
Getting Paid

What is the commission amount that is charged when I provide a service?

Pricing, providing services and commission
Written by Help
Updated over a week ago

What is the maximum price I can charge for calls, chats, messages, questions or video calls?

Setting price and rates for calls, chats, questions, messages, maximum price video calls
Written by Help
Updated over a week ago

Where can I check how much money I made?

Getting paid, transactions, banking information, cash out
Written by Help
Updated yesterday

When should my payout arrive to my bank account?

Getting paid, when does the money arrive, waiting for funds, day of payout, money on my bank account
Written by Help
Updated yesterday

How do I know if I am getting paid for a chat, text or message?

Charging for chats, texts and messages. Getting paid for chats.
Written by Help
Updated over a week ago

How do I start getting paid?

Getting paid, charging for time and knowledge, setting price rates
Written by Help
Updated yesterday

Where can I find how much I have made on the platform?

Providing services, getting paid, money earned, transactions
Written by Help
Updated over a week ago

What is the minimum price I can charge for my time?

Rates, phone and messaging rates, setting prices, getting paid
Written by Help
Updated over a week ago

What is the minimum amount that I need to reach to start getting paid?

Getting paid, bank information, receiving money at the bank, transactions, balance
Written by Help
Updated yesterday

When do I get paid?

Getting paid, receiving money at the bank, bank information, bank wire, time for payments
Written by Help
Updated yesterday

In the Transactions tab, what is the difference between available and pending transactions?

Getting paid, time to process payment, payments posting to my accounts, time to be paid, bank transfer, my payout, how much money I made
Written by Help
Updated yesterday

What happens if a call gets disconnected?

Calls, calls quality, disconnected calls
Written by Help
Updated over a week ago

Can I offer my services if I don't fill out the "Get paid" section?

Get paid, getting started, offering help, account, profile
Written by Help
Updated over a week ago

Is it safe to add my banking and checking information to get paid?

Bank information, security, getting paid bank account, wire transfer, bank details, ban account, checking account, saving account
Written by Help
Updated over a week ago

Can I get paid through Paypal?

Using PayPal to get paid, bank information, payment methods, PayPal
Written by Help
Updated over a week ago

What am I not getting paid for my phone calls, text conversations, questions or video calls?

Getting paid, charging for time, questions, chats and services
Written by Help
Updated over a week ago

How do you make my bank information secured?

Security, banking information, payment gateway, account number
Written by Help
Updated over a week ago

Is my banking information safe?

Security, banking information, stripe, payment gateway
Written by Help
Updated over a week ago

How do I get paid for answering questions?

Getting paid, charging for answers, charging for questions
Written by Help
Updated over a week ago

What kind of actions can I charge for?

Providing services, getting paid, helping others, getting started
Written by Help
Updated over a week ago

How do I make sure I will get paid for my services?

Payments, getting paid, payment security, auto-recharge
Written by Help
Updated over a week ago

How does the rate of exchange work with people paying outside of the United States?

Rate of exchange, countries, foreign currencies, fx, conversion rate currencies, money international, other countries payments
Written by Help
Updated over a week ago

Is there any additional cross border fee when I receive my payout outside of the U.S.?

Getting paid internationally, international wires, international accounts, global accounts, foreign accounts, international payments
Written by Help
Updated over a week ago

What happens when the card that was used to pay me was stolen, fraudulent or unauthorized?

Issues with payments, fraud, stolen credit card, fraud credit card
Written by Help
Updated over a week ago

What happens if a customer ask for a refund?

Refund policy, clients refunds, customer refunds, complains, quality of service bad, issue with customer, issue with client, money back
Written by Help
Updated over a week ago

Can I change my bank account to a country which is different from the one of my account?

Edit bank account, change bank account, international bank account, change banking information, bank details
Written by Help
Updated over a week ago
Paying For Services

Why am I asked to have a minimum amount of balance before starting a conversation?

balance, minimum balance, auto-recharge, funds on account
Written by Help
Updated over a week ago

How does auto-recharge work?

Auto-recharge, auto-pay, recharge balance, auto-payments, auto recharge
Written by Help
Updated over a week ago

How can I disable auto-recharge?

Auto-recharge, auto pay, auto-pay, account balance, manual recharge
Written by Help
Updated over a week ago

What is auto-recharge?

Auto-recharge, payments, payment auto-recharge, auto pay, auto-pay, automatic recharge, auto recharge, auto payments, balance
Written by Help
Updated over a week ago

Why my card was charged twice?

Auto-recharge, billing, card charge, double charges, recharge card, refunds
Written by Help
Updated over a week ago

Is there a minimum time before you start charging someone for a call?

Charging for phone calls
Written by Help
Updated over a week ago

What is the available balance amount in my payments?

balance, account balance, payments
Written by Help
Updated over a week ago

Why do I need to add more money to my balance to send a message or place a call?

Paying for services, auto-recharge, guarantee, providers security, money
Written by Help
Updated over a week ago

Where can I see the list of my payments and auto-recharge which took place on my account?

Payments, auto-recharge, list of payments
Written by Help
Updated over a week ago

How do you charge for services?

Paying for services, charging for services and pricing, pricing, getting help
Written by Help
Updated over a week ago

How do I pay for asking questions

Paying for questions, rate per question
Written by Help
Updated over a week ago

What is manual recharge?

Manual recharge, add funds to account manually
Written by Help
Updated over a week ago

What is the difference between the Payments section and the Transactions?

Payments, payments history, auto-recharge, transaction, available balance
Written by Help
Updated over a week ago

What's the fee for using the app? Do I have to pay a subscription?

Pricing, charge for services, price, subscription, using Instantgo
Written by Help
Updated over a week ago

Is there a minimum price when connecting with someone and asking for help?

Pricing, minimum fee, pricing
Written by Help
Updated over a week ago

How do I get charged for messaging in the chats?

Paying for chats, texts and messages
Written by Help
Updated over a week ago

Why do I see authorization charges on my credit card?

Payments, credit card, authorization charges
Written by Help
Updated over a week ago

When do I start getting charged for a phone call?

Paying for services, paying for calls, getting charged for help
Written by Help
Updated over a week ago

Why do I see a pending charge on my credit card?

Pending charges, pending authorizations, authorization charges, credit card authorization, authentification
Written by Help
Updated over a week ago

How can I remove and delete my credit card information?

delete credit card information, remove payment information, edit credit card, payment methods
Written by Help
Updated over a week ago

How does the charge show up on the credit card?

Privacy, paying for services, charges, credit card statement, how do charge appear on statement
Written by Help
Updated over a week ago

How do I enable or disable auto-recharge?

auto-recharge settings - enable auto-recharge, enable auto-pay, disable automatic payments, auto payments
Written by Help
Updated over a week ago

How long does it take for a refund to appear on my statement?

Refunds, refund a transaction, refund on credit card, refund statement, time for refunds
Written by Help
Updated over a week ago